You can order with a customer account (by creating an account or logging in to the online store) or as a guest, without registering.

Either way, just follow the steps of the checkout process through to payment.

Yes, you can order as a guest. Even so, we recommend that you register: this lets you save your details for future orders, save products as favourites, view each of your orders and access other personalised services.

We accept credit and debit cards, PayPal, Multibanco, MB Way and bank transfer.

Once you complete the checkout process, your purchase is registered and you have a deadline, shown for the payment method you selected, to make the payment. If this deadline passes without payment being confirmed, the order is cancelled.

We do not accept cash on delivery.

Yes, all transactions on our website are secure.

This security is ensured by SSL (Secure Sockets Layer) technology, which encrypts communications between your device and our server so that they cannot be intercepted. This way, we protect your data and your identity.

We're sorry you missed the promotion deadline. Expired promo codes cannot be used, but you can keep an eye on your e-mail and our social media to hear about upcoming promotions.

You can track your order using the tracking number we send you.

You will receive an e-mail and an SMS with the tracking information as soon as your order is collected and scanned by the delivery service.

This information is also available in your customer account, where you will find the invoice, the assigned shipment number and a link to follow your order on the carrier's website.

If you try to track your order right after receiving the dispatch confirmation e-mail, no results may appear: shipment information can take up to 24 hours to become available, counted from receipt of the dispatch confirmation.

Shipping costs vary depending on the service chosen, the size of the order and the delivery location, and are calculated at checkout.

• Mainland Portugal: free shipping on purchases over €60.
• Mainland Spain: free shipping on purchases over €80.

Below these amounts, shipping costs vary depending on the quantity and volume of the products you are buying.

Depending on the campaigns running at the time, the conditions for free shipping may be different. Always check the conditions currently in force.

myGhost offers two delivery methods, subject to their own procedures, in particular regarding delivery options, timeframes and costs:

• Home delivery by carrier
• Collection from the myGhost physical store (Viana do Castelo)

Orders confirmed by 12:00 on working days are dispatched the same day. Orders confirmed after 12:00 on working days, or at weekends or on public holidays, are dispatched on the next working day.

Estimated delivery times, after dispatch, are as follows:

These times are an estimate, counted from the dispatch date, and may be longer in specific situations and during peak seasons (Black Friday, Christmas, sales…).

Note: delivery times are indicative and only valid when there are no physical or structural impediments (for example, incorrect addresses or force majeure).

At the moment, we deliver only to Portugal and Spain, and do not ship to other countries. During checkout you will be asked for your delivery address and must select the country from the available options.

If you prefer, you can also collect your order from our physical store.

Our Customer Support team can help you change the delivery address or cancel your order. The sooner you contact us, the better the chances that we can help.

However, please understand that our team may not be able to make the requested changes if the order has already been processed and dispatched.

You have 14 days to request a return. To do so, go to the Returns area in your user account, or contact our Customer Support through the contact form.

Under no circumstances should you send back the order without first speaking to us.

Important note: returned products must be in the same condition in which they were sold.

For more information, see the Shipping and Returns page.

If there is an error in the order delivered to you (which is rare, but we apologise in advance if it happened to you), contact our Customer Support through the contact form or submit a return request in your user account, stating "I received the wrong item" as the reason for the return.

Contact us through the contact form, stating the order number and the address to which you would like it resent.

Note: where applicable, the new shipment is subject to shipping costs payable by the customer.

Log in to your account and click "My profile".

The tax number (NIF) can only be changed by contacting Customer Support.

The purchase invoice is available in your customer area, under: Orders > View details > Download invoice.

The customer is responsible for the details entered at the time of purchase.

Once the invoice has been issued, it is not possible to change the associated NIF.

Yes. You can visit us at Rua Eng. Celso Rodrigues, n.º 40, 4905-199 Alvarães, Viana do Castelo.

You can contact us through our contact form. If you prefer, there are other ways too:

• E-mail: apoio.cliente@myghost.pt
• Landline: +351 258 358 190 (call to the Portuguese landline network)
• WhatsApp: +351 965 811 750

Opening hours: working days, Monday to Friday, from 9:00 to 18:00 (GMT).

We're delighted that you want to recommend our products! The best way to do so is to tag us on social media and/or share our pages.

You can also join our Member Get Member campaign: invite a friend and you both get 5% off your next order.

Facebook: @myGhost.pt

Instagram: @myghost.pt