When completing your order, you can choose delivery by courier or collection from our physical store in Viana do Castelo (see location). Currently, our home deliveries are carried out by Correos Express.

Orders completed and paid for by 12:00 noon on business days are dispatched or made ready for collection on the same day, in the afternoon.
Orders completed and paid for after 12:00 noon on business days, public holidays or weekends are dispatched or made ready for collection on the following business day, in the afternoon.

At myGhost, the estimated delivery time varies depending on the destination and the delivery method selected for the order.

• Mainland Portugal: delivery expected within 1 to 2 business days after dispatch.
• Azores and Madeira - express shipping: delivery within 3 to 5 business days after dispatch.
• Azores and Madeira - sea shipping: delivery within 4 to 10 business days after dispatch.
• Mainland Spain: delivery expected within 1 to 3 business days after dispatch.
• Balearic Islands and Canary Islands - sea shipping: delivery expected within 4 to 10 business days after dispatch.
• Ceuta, Melilla and Andorra - sea shipping: delivery expected within 3 to 5 business days after dispatch.

You can track your order using the tracking number provided to you.

You will receive an email and SMS with tracking information once your order has been collected and scanned by the delivery service.

This information will also be available in your customer account, where you will find the corresponding invoice, the assigned shipment number and a link that will allow you to track the order on the courier's website.

Attempting to track the order online when you receive the shipping confirmation email may not return any results. Shipping information may take up to 24 hours to become available, starting from receipt of the shipping confirmation.

If there is an error in the order delivered to you (which rarely happens, but we apologise in advance if this has happened to you), please contact our Customer Support team through our contact form and request a return.

Under applicable legislation, you have a period of 14 days from the day following receipt of the order to exercise your right of withdrawal, without having to provide any reason.

To exercise this right, you must notify us of your decision by email at apoio.cliente@myghost.pt, indicating the order number, whether you wish to make a full or partial return, and providing proof of the IBAN of the purchaser.

Returned products must be in the same condition in which they were sold, complete and in their original condition. In the case of Packs, returns will only be accepted if they are complete, including all the items they contain.

The return shipping method and shipping costs are the responsibility of the customer.

For the return to be processed, you must not send any product before notifying us of the exercise of your right of withdrawal via the email address indicated above.

After receiving and checking the returned products, we will process the refund in accordance with the terms and within the deadlines established by applicable legislation.