General

You can order with a customer account (by creating an account or logging in to the online store) or as a guest, without registering.

Either way, just follow the steps of the checkout process through to payment.

Yes, you can order as a guest. Even so, we recommend registering: this way you can save your details for future orders, save products as favourites, view each of your orders and access other personalised services.

We accept credit and debit cards, PayPal, Multibanco, MB Way and bank transfer.

Once you have completed the checkout process, your purchase is registered and you have a deadline, indicated in the payment method you selected, to make the payment. If this deadline passes without payment confirmation, the order is cancelled.

We do not accept cash on delivery.

Yes, all transactions on our website are secure.

This security is provided by SSL (Secure Sockets Layer) technology, which encrypts the communications between your device and our server so that they cannot be intercepted. This way, we protect your data and your identity.

We are sorry you missed the deadline for the promotion. Expired promo codes cannot be redeemed, but you can keep an eye on your e-mail and on our social media to hear about upcoming promotions.

You can track your order using the tracking number we send you.

You will receive an e-mail and an SMS with the tracking information as soon as your order has been collected and scanned by the delivery service.

This information is also available in your customer account, where you will find the invoice, the shipment number assigned and a link to follow your order on the carrier’s website.

If you try to track your order right after receiving the shipping confirmation e-mail, no results may appear: shipment information can take up to 24 hours to become available, counted from receipt of the shipping confirmation.

The shipping cost varies depending on the service chosen, the size of the order and the delivery location, and is calculated at checkout.

• Mainland Portugal: free shipping on purchases over €60.
• Mainland Spain: free shipping on purchases over €80.

Below these amounts, shipping costs vary depending on the quantity and volume of the products you are buying.

Depending on the campaigns active at the time, the conditions for free shipping may differ. Please always check the conditions in force.

myGhost offers two delivery methods, each subject to its own procedures, in particular regarding delivery options, delivery times and costs:

• Home delivery by courier
• Pick-up at the myGhost physical store (Viana do Castelo)

Orders confirmed by 12:00 on working days are shipped the same day. Orders confirmed after 12:00 on working days, or at weekends or on public holidays, are shipped on the next working day.

The estimated delivery times, after shipping, are as follows:

These times are an estimate, counted from the shipping date, and may be longer in occasional situations and at peak times of the year (Black Friday, Christmas, sales…).

Note: delivery times are indicative and only valid where there are no physical or structural obstacles (for example, incorrect addresses or events of force majeure).

At the moment, we deliver only to Portugal and Spain, and we do not ship to any other country. During checkout you will be asked for your delivery address and must select the country from the options available.

If you prefer, you can also pick up your order at our physical store.

Our Customer Support team can help you change the delivery address or cancel the order. The sooner you contact us, the better our chances of being able to help.

However, please understand that our team may not be able to make the changes you want if the order has already been processed and shipped.

You have 14 days to request a return. To do so, go to the Returns area in your user account, or contact our Customer Support through the contact form.

Under no circumstances should you send the order back without first contacting us.

Important note: returned products must be in the same condition in which they were sold.

For more information, see the Shipping and Returns page.

If there is an error in the order delivered to you (which is rare, but we apologise in advance if it has happened to you), contact our Customer Support through the contact form, or submit a return request in your user account, stating “I received the wrong item” as the reason for the return.

Contact us through the contact form, stating your order number and the address to which you would like it re-sent.

Note: where applicable, the new shipment is subject to shipping costs payable by the customer.

Log in to your account and click “My profile”.

The tax number (NIF) can only be changed by contacting Customer Support.

Your purchase invoice is available in your customer area, under: Orders > View details > Download invoice.

The customer is responsible for the details entered at the time of purchase.

Once the invoice has been issued, it is not possible to change the associated tax number.

Yes. You can visit us at Rua Eng. Celso Rodrigues, no. 40, 4905-199 Alvarães, Viana do Castelo, Portugal.

You can contact us through our contact form. If you prefer, you also have other options:

• E-mail: apoio.cliente@myghost.pt
• Landline: +351 258 358 190 (call to the national landline network)
• WhatsApp: +351 965 811 750

Opening hours: working days, Monday to Friday, 9:00 to 18:00 (GMT).

We are delighted that you want to recommend our products! The best way to do so is by tagging us on social media and/or sharing our pages.

You can also join our Member Get Member campaign: invite a friend and you both receive 5% off your next order.

Facebook: @myGhost.pt

Instagram: @myghost.pt