The ordering and purchasing process is possible after creating a customer account and/or logging on the online store or you can also buy as a guest, following the various sequential steps of the ordering process.
You can track your order using the tracking number that is sent to you. You should receive an email and SMS with tracking information once your order has been picked up and scanned by the delivery service. This information will also be made available in your customer account, where you will find the respective invoice, the assigned shipping number and a link that will allow you to track the order on the carrier's website. Attempting to track the order online upon receipt of the shipment confirmation email may not return any results. The shipping information may take up to 24 hours, counted from the reception of the shipment confirmation.
We accept payments made through credit and debit cards, Paypal, ATM, MB Way and Bank transfer.
After completing the ordering process, the purchase will be registered and the customer will have a period, indicated in the selected payment method, to proceed with the payment. At the end of this period, if there is no payment confirmation, the order will be cancelled. We do not have cash on delivery.
All transactions on our website are secure. This security is made possible by SSL technology (Secure Sockets Layer), which encrypts the communications produced between the client software and our server so that they cannot be intercepted. In this way, we are able to protect customer data and their identity.
myGhost provides several delivery services, which are subject to its own procedures, namely with regard to delivery modalities, deadlines and costs. Note: Delivery times, counted from the date of actual dispatch of the order, are indicative, so they are only considered valid when there are no physical or structural impediments (example: incorrect addresses or contingencies of force majeure).
The value of shipping costs varies depending on the service chosen, the volume of the order and the place of delivery.
Our Customer Support can help you change the delivery address or cancel the order. However, please understand that our support team may not be able to make the desired changes if the order has already been processed and shipped.
We are sorry to hear that you missed the deadline for your promotion. We are unable to redeem expired promo codes, but we encourage you to keep an eye on your email and our social media channels for upcoming promotions.
If there is an error in the order that was delivered to you (which rarely happens, but we apologize in advance if this has happened to you), please contact our Customer Support via our contact form or make a return request in your account. username and put “I received the wrong item” in the reason for the return.
You have a period of 14 days to request your return. To do this, you must access the Returns area, your user account or contact our Customer Support through our contact form. Under no circumstances can the order be returned without first contacting us. Important note: Returned products must be in the same condition in which they were sold.
Get in touch with us, using our contact form, indicating your order number and the address where you want it to be sent back. NOTE: When applicable, the new shipment is subject to the payment of postage borne by the customer.
During the purchase process, you will be asked for the delivery address. In this step you will have to enter the country of delivery, within the available options. If you prefer, you can also pick up the order at our physical store.
Log in to access your account and click on “My Profile”.
Yes, it is possible to place orders as a guest. Even so, it is important to register so that you can save your data for future orders, save products as favorites, consult the one for each order, among other personalized services.
The purchase invoice is in your customer area under: Orders > View details > Download invoice.
Yes. You can visit us at Rua Eng. Celso Rodrigues nº40, 4905-199 Alvarães, Viana do Castelo.
You can proceed through our Contact Form. If you prefer, we also have other means of contact:
Email: apoio.cliente@myghost.pt Phone: +351 258 358 190 Business days Monday to Friday from 9 am to 6 pm (GMT)We are very happy that you want to recommend our articles! The best way to do this is by identifying us on social networks and/or sharing our pages.
You can also join our Member get Member campaign – invite a friend and both receive 5% off their next order. Facebook: @myGhost.pt